Your go-to for authentic ๐Ÿ€ Korean โœˆ๏ธ skincare ๐Ÿฅฐ in Cambodia ๐Ÿ‡ฐ๐Ÿ‡ญ since 2018. Sourced from top brands. Personalized tips and community events. Glow with us!

Shipping Policy

Shipping Policy

Thank you for shopping with us. Below youโ€™ll find details about our shipping process, timelines, and policies.


1. Order Processing Time

  • All orders are processed within 1โ€“3 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been shipped.

  • Orders placed after [cut-off time, e.g., 2:00 PM] will be processed the next business day.

During high-volume periods, processing times may be slightly extended.


2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 3โ€“7 business days

  • Expedited Shipping: 1โ€“3 business days

  • Overnight Shipping: 1 business day

Delivery times are estimates and not guaranteed.


3. International Shipping

We ship to select international destinations.

  • Delivery times vary by location (typically 7โ€“21 business days).

  • Customers are responsible for customs duties, taxes, and import fees imposed by their country.

  • We are not responsible for delays caused by customs processing.


4. Shipping Carriers

We partner with reliable carriers such as:

  • UPS

  • FedEx

  • USPS

  • DHL

Carrier selection depends on destination and shipping method chosen.


5. Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.


6. Shipping Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for:

  • Incorrect or incomplete addresses

  • Lost packages due to address errors

If a package is returned due to an incorrect address, additional shipping fees may apply.


7. Lost, Stolen, or Damaged Packages

  • If your order arrives damaged, please contact us within 48 hours with photos of the packaging and product.

  • We are not responsible for lost or stolen packages confirmed as delivered by the carrier.

  • If you believe your package is lost, please contact us and we will assist in filing a claim with the carrier.


8. Delays

We are not responsible for shipping delays caused by:

  • Weather conditions

  • Carrier disruptions

  • Customs clearance delays

  • Incorrect shipping information


9. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us at:

Email: [email protected]ย 

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